The answers you're looking for may be in your SageTV Setup Guide or in the SageTV Recorder manual or listed in our 3rd Party Support , Troubleshooting and Tips and Tricks sections. If you still haven't found your answer after utilizing these options, please send us a support request using the form below. Only complete the fields that are relevant to your system. You will receive a reply within 72 hours. Thank you.

Important Notes: Be sure to tell us as much information about your system configuration so we can determine if there is a common support issue among similar PC configurations.




General Information

Name


E-mail

Software Information

* Software SageTV SageTV Client SageTV Placeshifter SageTV Recorder * Version Version 7.0 Version 6.6 Version 6.5 Version 6.4 Version 6.3 Version 6.2 Version 6.1 Version 6.0 Version 5.0 Version 4.0 Version 2.2 Version 2.1 Version 2.0 Version 1.5 Version 1.4 Version 1.3 Version 1.2 * Use as Licensed User Trial User System Integrator

System Information

* Operating System Windows 7 WHS Win Vista WinXP Home WinXP Pro WinXP Home Media Center Win 2000 Win ME Win 98SE Other

if other:

* Capture/Tuner Card Adaptec VideOh! DVD Media Center PCI Edition ATI eHome Wonder ATI HDTV Wonder ATI Theater 550 chipset ATI TV Wonder Elite AVerMedia AVerTVHD MCE A180 AVerMedia M150 AVerMedia M175 AVerMedia M179 AVerMedia M038 USB AverMedia M780 AVerMedia UltraTV PCI 500/550 AVerMedia UltraTV 1500MCE Cinergy 2400i DT Capture Creative Labs Digital VCR Dvico FusionHDTV5 Lite Dvico FusionHDTV3 Gold-T Dvico FusionHDTV5 Gold Plus FireDTV DVB-T/CI Hauppauge HD-PVR Hauppauge HVR-950 Hauppauge HVR-950Q Hauppauge HVR-1250 Hauppauge HVR-1600 Hauppauge HVR-1800 Hauppauge HVR-1950 Hauppauge HVR-2250 Hauppauge PVR-150 Hauppauge PVR-150MCE Hauppauge PVR-250 Hauppauge PVR-250MCE Hauppauge PVR-350 Hauppauge PVR-500MCE Hauppauge PVR-usb2 Hauppauge PVR "Blackbird" Happauge WinTV Nova-T-USB nVidia DualTV OnAir HDTV-GT Plextor AV100U Plextor ConvertX M402U Plextor ConvertX TV402U Plextor TV100U Prolink Pixelview PlayTV@P7000 ProVideo PV256 Series ProVideo PV258 Series Provideo PV259 ProVideo PV358T Silicon Dust HDHomeRun Technotrend DVB-T 1300 VBox DTA-151 ATSC VBox USB-A 3560 Yuan MPG600 Yuan MPG-843 Yuan PG-600 Other Capture/Tuner Card

if other:

Processor


Memory


Graphics Card


DVD Software/MPEG-2 Decoder Installed (List all installed)


Additional Hardware (i.e. Infrared Transmitter, Remote Control, etc)

Service Area Information

Television Service Provider (i.e. Comcast, DirecTV, Dish)


Broadcast City and State


Country


* SageTV Service or EPG Plugin SageTV Service EPG Plugin

* Television Service Type Satellite Cable Terrestrial/Antenna/OTA


Support Question/Issue (In detail)